酒店英文客人道歉信錦集四篇

道歉，漢語詞語，拼音dàoqiàn，意思是為不適當(dāng)或有危害的言行承認(rèn)不是的主要方式，承認(rèn)使人委屈或?qū)θ藷o禮，同時(shí)表示遺憾，給予補(bǔ)償，以禮節(jié)或者行動(dòng)征得對(duì)方的理解和原諒。下面是小編為大家整理的酒店英文客人道歉信錦集四篇，歡迎大家借鑒與參考，希望對(duì)大家有所幫助。

Dear Mr. Shu

I would like to thank you for choosing the China World Hotel for your recently stay.

On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper.

during your stay with us on 01- 08th Nov.

As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.

My apologize once again and thank you for taking time to bring this matter to our attention.

We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.

Should you have any inquiries, please feel free to contact me.

Kind and best regards.

Alfred Zhuang

Front Office Manager.

Letter 4 ( Complain about service Attitude )

Dear Mr. Li

It has been brought to my attention that upon checking in at China World Hotel on Jun 2,

Your experience was one of difficulty.

I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.

Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

Sincerely,

Alfred Zhuang

Front Office Manager

Dear Ms. Iwasaki,

Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

我親愛的王先生：

歡迎來到XX酒店。您的到來讓全體員工倍感榮幸！

你一直是酒店的VIP，努力為你對(duì)酒店的接待和服務(wù)做到最好，希望每次入住都能給你留下美好的回憶。我們很抱歉這次忘記給你送早餐券了。是酒店服務(wù)的粗心給你帶來了這樣的VIP。感謝您的批評(píng)和指正，以便我們能夠改進(jìn)并繼續(xù)為您提供更完善的服務(wù)。

XX酒店是省內(nèi)著名的五星級(jí)酒店，曾獲中國酒店業(yè)最高獎(jiǎng)& mdash& mdash& ldquo金星獎(jiǎng)& rdquo，遍布全國各地的連鎖店，讓你可以有XX人的服務(wù)陪伴你無處不在。為您這樣的尊貴客人提供服務(wù)是我們莫大的榮幸，您的舒適是我們最大的工作目標(biāo)！

酒店加強(qiáng)了員工對(duì)貴賓的認(rèn)識(shí)。以后去西餐廳吃飯的時(shí)候，只要寫明你的名字，服務(wù)員就會(huì)帶你去預(yù)定的座位吃飯。如果您有任何服務(wù)需求，請(qǐng)隨時(shí)聯(lián)系副經(jīng)理（內(nèi)線：25），我們隨時(shí)恭候您的訂單！

此敬

敬禮

xxx

20xx年xx月xx日

November 03,

Mr. Shen Nan Ping

Flat 20F, Block 1

Robinson Heights

8 Robinson Road

Hong Kong

Dear Mr. Shen

We are sorry to learn of the?unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.

We have made a full investigation into matter and regret to say that it was our staff"s mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.

Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

Your sincerely

Alfred Zhuang

Front Office Manager