商務英語信函道歉信(錦集9篇)

商務英語外貿英語信函

1.This order is so urgently required that we must ask you to make the earliest possible shipment.

該單如此急需，我們必須要求你方盡早發貨

2.We shall appreciate it very much if you will effect shipment as soon as possible, thus enabling the goods to arrive here in time to catch the brisk demand.

若早日發貨，將不勝感激，這樣貨物可以及時抵達來迎合活躍的.需求

3.We hope you will send the air-conditioners as soon as possible, for the hot season is rapidly approaching.

我們希望你能盡早將空調發出，因為炎熱的季節馬上逼近

4.The goods we ordered are seasonal goods. So it will be better to ship them all at once.

我們所訂的貨物為季節性產品，故盡早發貨為佳

5.In order to be in time for the season, early shipment is of utmost importance to us.

為了季節的及時，而我們而言，早點發貨尤為重要

6.We might refuse the shipment if it doesn’t arrive on time.

若貨未及時到達，我們可能拒絕發貨

7.We must insist on delivery within the time contracted and reserve the right to reject the goods if we fail to receive the goods before this week.

我們必須堅持根據合同時間發貨并保留拒收貨物，如果本周不能收到貨物

8.We regret to say that unless you are able to give us an assurance of delivery within the next two weeks, we shall be obliged to cancel the order.

我們遺憾的說除非你們保證在接下來的兩周內發貨，否則我們將被迫終止訂單

9.If shipment is too late, we’ll be forced to withdraw the contract.

如果發貨太遲，我們將被迫撤銷合同

10.If you still delay delivery , I’ll have to cancel the order.

若你們仍延遲發貨，我們不得不取消訂單

商務英語外貿英語信函推薦

1. We are glad to offer you for the sale of our products in your city.

很高興回復你關于我們產品在貴城的銷售

2.We have decided to offer you an appointed as our sole agent for New York.

我們已經決定讓你做我們在紐約的獨家代理

3.Your experience in this field make us believe that you can be a good agent.

你在該領域的經驗使我們相信你能成為一個優秀的代理商

4.We feeling inclined to agree to your agency of our products.

我們傾向你做我們產品的代理

5.We are willing to negotiate with you on your proposal to act as our agent.

我們愿意同你討論你做我們代理的提議

6.After paying due consideration to your proposals and investigating your business standing , we have decided to appoint you as our agent in the district you defind.

經過對你的"提議及對你商譽的調查,我們已經決定指定你作為我們在該區域的代理

7.Considering that you are experienced in promoting the sale of our crafted paper and your market still have potential, we have decide to appoint you as our sole agent in your local market.

考慮到貴司在推廣我司工藝品的經驗以及貴司仍存在市場潛力,我們決定指定你作為我們在你本地的代理

8.We regret that we are unable to accept your proposal since we already have an agent in your area.

遺憾的告訴你我們不能接受你的建議,因為我們在這個區域已經有代理商了

9.We have already appointed a Tokyo-Silk as our agent in your territory.

我們已經授權一家東京絲綢公司作為我們在你們區域的代理商

10.Sorry, we have already several representatives of our products in your district.

對不起,我們已有幾家代理在你區域從事我們產品的銷售

Dear Mr. Clinton

Thank you for your letter of 9 May concerning faulty goods purchased in our store in London.

I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.

Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.

In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.

Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards

Yours sincerely

Paul Harvey

商務英語信函常用句型

一、商業書信常用開頭語

Opening Phrases & Sentences Generally Used In Business Letters

1. I will write you particulars in my next.

2. Particulars will be related in the following.

3. I will relate further details in the following.

4. I will inform you more fully in my next.

5. I will go (enter) into further details in my next.

二、如下列所記，如附件所述，等。

1. As stated below,

2. Annexed hereto,

3. Attached you will find...

4. As shown on the next page

5. As indicated overleaf(下頁，背面)

6. As at foot hereof,

7. Sent with this,

8. As the drawings attached,

9. As shown in the enclosed documents,

10. As already mentioned,

11. As particularized on the attached sheet,

12. As detailed in the previous letter,

三、我們盼望于近日內接獲回信，等。

1. We hope to receive your favour at an early date.

2. We hope to be favoured with a reply with the least delay.

3. We await a good news with patience.

4. We hope to receive a favourable reply per return mail.

5. We await the pleasure of receiving a favourable reply at an early date.

6. We await the favour of your early (prompt) reply.

7. A prompt reply would greatly oblige us.

8. We trust you will favour us with an early (prompt) reply.

9. We trust that you will reply us immediately.

10. We should be obliged by your early (prompt) reply.

11. Will your please reply without delay what your wishes are in this matter?

12. Will you kindly inform us immediately what you wish us to do.

13. We request you to inform us of your decision by return of post.

14. We are awaiting (anxious to receive) your early reply.

15. We thank you for the anticipated favour of your early reply.

16. We should appreciate an early reply.

17. We thank you in anticipation of your usual courteous prompt attention.

18. We thank you now for the courtesy of your early attention.

19. We hope to receive your reply with the least possible delay.

20. Kindly reply at your earliest convenience.

21. Please send your reply by the earliest delivery.

22. Please send your reply by messenger.

23. Please reply immediately.

24. Please favour us with your reply as early as possible.

25. Please write to us by tonight’s mail, without fail.

26. May we remind you that we are still awaiting your early reply.

27. May we request the favour of your early reply?

28. A prompt reply would help us greatly.

29. A prompt reply will greatly oblige us.

30. Your prompt reply would be greatly appreciated.

31. Your prompt attention to this matter would be greatly esteemed.

32. We look forward to receiving your early reply.

33. We thank you now for this anticipated courtesy.

34. As the matter is urgent, an early reply will oblige.

35. We reply on receiving your reply by return of post.

四、請原諒我的回信延遲……，等。

1. Please excuse my late reply to your very friendly letter of March 1.

2. I hope you will forgive me for not having written you for so long.

3. I hope you will excuse me for not having replied to you until today.

4. I humbly apologize you for my delay in answering to your kind letter of May 5.

5. I have to (must) apologize you for not answering your letter in time.

6. I must ask you to kindly accept our excuses, late as they are.

五、特此奉告等

To inform one of; To say; To state; To communicate; To advise one of;

To bring to one’s notice (knowledge); To lay before one;

To point out; To indicate; To mention; To apprise one of;

To announce; To remark; To call one’s attention to; To remind one of; etc.

1. We are pleased to inform you that

2. We have pleasure in informing you that

3. We have the pleasure to apprise you of

4. We have the honour to inform you that (of)

5. We take the liberty of announcing to you that

6. We have to inform you that (of)

7. We have to advise you of (that)

8. We wish to inform you that (of)

9. We think it advisable to inform you that (of)

10. We are pleased to have this opportunity of reminding you that (of)

11. We take the advantage of this opportunity to bring before your notice

12. Please allow us to call your attention to

13. Permit us to remind you that (of)

14. May we ask your attention to

15. We feel it our duty to inform you that (of)

1. As a special case , we may consider accepting your payments by D/P.

作為特例，我們可以考慮接受付款交單支付

2.If the amount of each transaction is below $500, we agree to D/A days terms.

如果每筆交易低于500美金，我們同意30日承兌交單條件

3.We could grant you the favourable terms of payment as D/A 45 days after sight.

我們同意45日承兌交單條款

4.In view of the small amount of this transaction, we are prepare to accept payment by D/P at sight.

鑒于這筆交易數額較小，我們同意即期付款交單

5.D/P or D/A is only accepted if the amount involved for each transaction is less the ￡1,000.

只有每筆交易低于1,000美金時，付款交單或承兌交單才被接受

6.We request a 10% payment at the time of ordering . The remaining amount must be paid within 60 days.

我們要求下單時預付10%，余額在60日內必須付清

7.We can only accept 20% cash payment in local currency. The other 80% by L/C should reach us 15 to 30 days before the delivery.

我們只能接受20%本地貨幣現金支付，其余80%應以信用證在交貨期前15日到30日開出

8. If the payment is made by installments, the annual interest is calculated by 6% and paid off at the end of each year.

如果是部分付款，那么每年利息將以6%計算在每年年底結算

9.Full payments must be made within 60 days.

全部付款須在60日內付清

10.The telegraphic transfer shall reach the bank of China at least five days before the delivery date of vessel.

電報應在船期前至少5日到達中國銀行

11.The letter of credit for each order shall reach us 30 days.

每單信用證應有30日期限到達我方

12.15-20 days prior to the date of delivery, you should pay against the presentation of the drawn on the opening bank.

你方需在船期15-20日前付款至我司開戶銀行

13.The payment shall be made by telegraphic transfer to the bank of China , Head

office ,Beijing, China, for our account, within five business days after the contract signature date.

付款應在合同簽訂之日起5日內以電報方式抵達我司在中國銀行北京總部的帳戶

14.Advance payment of 25% of the contract value shall be paid within 30 days of the date of signing the contract.

合同簽訂之日起30日內需提前支付合同金額的"25%款項

15.The payment shall be made by five annual installments of 20% each.

付款分五次支付，每次為總金額的25%

16.We require full payment within 45 days with a 15% discount for cash payment in

advance.

我們要求45日內全額付清且有15%的現金折扣

17.The total amount must be paid in full upon receipt of the shipping documents.

接到裝船通知須全額付清

18.We require payment by L/C to reach us one month prior to the time of shipment.

我們要求船期前一個月向我們開具信用證支付

19.You are requested to pay $5,000 as a down payment.

你方被要求付5,000美金作為首付

20.Ten percent of the contract value shall be paid in advance by cash, and 90% by sight draft drawn under an L/C.

合同金額的10%應以現金提前支付，剩下的90%以信用證開具即期匯票支付

商務英語信函參考模板

一、初次開場白：

It is my pleasure to write here for you.

二、回復開場白：

Further to our conversation earlier, .........

As discussed over the phone, .......

Thanks for you kind reply.

Thank you for your inquiry/email.

Thanks for your letter. It is my pleasure to receive your reply!

Thanks for your mail of ............

三、結尾：

We will noted and many thanks!

I hope everything with you is fine.

Many thanks for your support.

I hope you are well and in good health!

FYI: for your information

四、深盼貴公司及早回復

(1) We hope to receive your favors at early date.

(2) We hope to be favored with a reply with the least delay.

(3) We await good news with patience.

(4) We hope to receive a favorable reply per return mail.

(5) We await the favor of your early (prompt) reply.

(6) A prompt reply would greatly oblige us.

(7) We trust you will favor us with an early (prompt) reply.

(8) We trust that you will reply us immediately.

(9) We should be obliged by your early (prompt) reply.

(10) Will you please reply without delay what your wishes are in this matter?

(11) Will you kindly inform us immediately what you wish us to do?

(12) We request you to inform us of your decision by return of post.

(13) We are waiting (anxious to receive) your early reply.

(14) We should appreciate an early reply.

(15) We thank you for the courtesy to your early attention.

(16) We hope to receive your reply with the least possible delay.

(17) Kindly reply at your earliest convenience.

(18) Please send your reply by the earliest delivery.

(19) Please send your reply by messenger.

(20) Please reply immediately.

(21) Please favor us with your reply as early as possible.

(22) Please write to us by tonights mail, without fail.

(23) May we remind you that we are awaiting your early reply?

(24) May we request the favor of your early reply?

(25) A prompt reply would help us greatly.

(26) A prompt reply will greatly oblige us.

(27) Your prompt reply would be greatly appreciated.

(28) Your prompt attention to this matter would be greatly esteemed.

(29) We look forward to receiving your early reply.

(30) As the matter is urgent, an early reply will reply.

(31) We reply on receiving your reply by return of post.

商務英語外貿英語信函參考大全

1.We wish to advise you that the goods your ordered have been shipped today.

很高興告知你方,你們所訂的"貨物今天已運出

2.We are pleased to inform you that the last lot consignment has been duly dispatched.

很高興告知你方,上一次寄送貨物已如期運送

3.The m/s “ Vicoria” has left our port carrying the goods for your order No 303. today.

承載你方303號訂單貨物的“ Vicoria”船已離開我方港口

4.The ship is scheduled to arrive at your port on the 28th October and you may now make all the necessary preparations to take delivery of the goods.

船預計在10月28日到達你方港口,你們現在可以做好提貨的準備

5.The goods were shipped by the direct steamer “ Eli:” on May 10th and are estimated to reach Shanghai before June 1st.

貨物由“ Eli:”號直航船在5月10號運出,預計在6月1日前到達上海

6.We trust that the goods will reach you in perfect condition.

我們相信貨物會完好無損地到達你方

7.We trust the consignment will reach you safely and open up to your satisfaction.

我們相信貨物會安全到達你方,并且使你滿意

8.We have dispatched your order for Indian rugs which are scheduled to arrived at your port next Friday.

我們已把你方訂購的印度地毯運出,將在下周五到達你方港口

9.For shirts under contract No 60,we have booked space on SS.” Eagle” due to arrive in your city around the beginning of next month.

我們預訂了“Eagle”號船的船艙來承載你方60號合同下的襯衫.預計在下個月月初到達你方

城市

10.The shipment will be made in three equal monthly installments, beginning fro next month.

貨物將從下個月開始按月分三期運送

商務英語信函常用句式精選

1.All?your?quotations?are?on?FOB?Vancouver?basis?may?I?ask?if?you?allow?any?discount??

你所有的報價為FOB?Vancouver，我想問的是能否有點折扣?

2.Isn’t?it?possible?to?give?us?a?little?more?discount??

能否多給我們一些折扣?

3.If?you?are?prepare?to?give?me?some?allowance?I?will?consider?placing?a?order?for?10,000?dozens.?

如果你準備給我們一點優惠的話，我將會下10，000打的訂單?

4.Should?you?be?prepare?to?reduce?your?price?we?might?come?to?terms.?

你會降些價嗎，這樣我們將會成交?

5.If?I?show?you?a?offer?lower?than?yours?,would?you?be?able?to?conclude?transaction?at?that?price???

如果我讓你看一下比你更低的.報價，你能終止那個價格交易嗎?

6.If?the?order?is?a?substantial?one?how?much?would?you?come?down??

如果這個訂單是個實盤的話，你能降多少?

7.May?we?suggest?that?you?make?some?allowance?on?your?quoted?prices???

我們可以建議你能在報價上做些折扣嗎?

8.If?we?place?a?order?for?2,000?dozen?up?can?you?give?us?a?special?discount??

如果我們下2，000打的訂單，你能給我們一個特別的折扣嗎?

9.If?our?order?is?more?than?10,000?MT?would?you?give?us?a?additional?6%?commission???

如果我們的訂單超過10，000公噸，你能否給我們一個6%的額外傭金?

10.We?hope?you?will?allowance?us?some?discount?on?our?purchase?of?6,000?dozens.?

我們希望我們購買6，000打時能給我們一些折扣?

商務英語信函之道歉信寫作指導

一、定義:

英文定義是something that you write to show that you are sorry for doing something wrong。 通過定義大家可以看出， 道歉信就是表達你對所犯的錯誤的歉意。它的特點是： 首先提及對方的來信，然后主段首句表示歉意并立即解釋原因。通常在結束前根據情況可能再次表達歉意。

二、事例：

1.因為延誤而表示歉意:

(邀請您5月5日的來信。我必須為延遲回復您4月15日的來信而表示歉意。不幸的是我們一部分員工最近生病，而與此同時一部分員工正在休年假，這一切導致了不可避免地延誤回復您的來信。我隨此信附上您索要的我們公司的價目表。期望您的來函。)

(感謝您205月18日的來信。非常抱歉沒有及時給您寄送襯衫樣品。延誤寄送樣品是因為我們的生產經理戴維 莫瑞病了三周。襯衫樣品現在正在路上，您應該能在三日內收到。我為你您帶來的不便再次表示抱歉。希望我們的樣品能令您滿意。)

(非常感謝您年5月3日的來信。 我們為延誤很長時間回復您的信件表示真誠的歉意。我們最近把公司總部搬到位于城市南部的一個新地方。這導致了大量回復詢問信函的延誤。現在搬家已經結束并且我可以向您保證今后不再會有延誤。我隨信附上您要的目錄。我希望您繼續把我們作為您的主要供應商。)

2.因為過錯而表示歉意:

(感謝您2004年5月6日關于破損餐具的來信。獲悉4月2日您收到的餐具質量極差我非常抱歉。這主要是因為我們的包裝機出現了故障。我們現在已經修好了機器，并且我們將會在三日內免費把替代品發送過去。我們作為您的供應商已經5年了，并且您一直是我們的優秀客戶之一。因此，我們為給您帶來的不便表示真誠的歉意。我向您保證這種情況不會再次發生，并且我們將來的產品還會是我們一貫的高水準。我希望您在將來還能夠把我們公司作為您的供應商。)

(感謝您2004年5月3日的來信。我寫此信以表達我們對所犯錯誤的歉意。犯這個錯誤的原因是因為4月29日電腦出了故障。我可以向您保證我們將在兩天內把200美元的支票寄給您。我們將在您下次入住飯店時給您提供20% 的折扣。對于我們所犯錯誤給您帶來的"不便，請接受我們的歉意，盼望與您再次見面。)

3.因為顧客對我公司產品不滿意:

(感謝您在2004年5月9日的來信反應在我們倫敦的分店購買到次品的事情。我非常抱歉您對從我們店里購買的鉛筆不滿意。我們商店一直在致力提高商品的質量，并且我們非常抱歉我們的商品不能令您滿意。作為一個友好的表示，我會把您買鉛筆的錢退回給你。我還隨信附上一張禮券，您可以在我們倫敦的店鋪使用。感謝您告知我們此事。我希望將來您在我們的店里還能買到我們一貫高水平的產品。)

三、常用套話:

->表達歉意

I am very sorry for ...

We are very/extremely sorry to learn that...

I/We must apologies for...(the delay in replying to your letter).

I/We sincerely apologies for...(not replying to your letter).

I wish to offer my sincere apologies for...

Please accept our apologies for ...(the inconvenience this error has caused you).

->表明錯誤原因

This is due to...

(This/The move to a new office)... has resulted in ...

The mistake was made because...

->表示保證采取何種措施或彌補手段

I/We can assure you that...